*Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. By paying Enrapture Limousine a deposit you agree to all terms and conditions set out below as well as authorize Enrapture Limousine permission to bill your credit card for your service in full and any other charges that may be incurred (damage fee, cleaning fee, wait fee, etc). Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. Enrapture Limousine accepts VISA, MasterCard and American Express credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. Cash payments may also need to be paid in advance. Chauffeurs do not carry change. New and one-time clients may be required to present their card for swiping. Additional ID verification may also be necessary. *Enrapture Limousine and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, weather conditions and changing flight schedules are often beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur. *Enrapture Limousine cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings. *Enrapture Limousine reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors or adults allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.Deposit, *Refunds & Cancelations: Your limousine service is not considered finalized until the 50% deposit has been received. Once this deposit has been received, your date, time & limousine are blocked out and no longer available to other clients for reservation. 48 hours prior to your service date Enrapture Limousine will charge the remaining 50% of the total invoice. If the total invoice is not settled prior to your date and time of service, you will forfeit your 50% deposit in whole as well as the scheduled Limousine will not be sent to you. – If you need to cancel your service: If the service is canceled outside of the 48-hours window, Enrapture Limousine will refund you 50% of your deposit. The remaining 50% will be kept as a cancelation fee. If your service is canceled inside the 48-hour window from your service date Enrapture Limousine will refund 50% of the entire service cost charged to you. – Time changes: Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip. – Payment of your 50% deposit states that you agree to these terms in full. For further clarification or information please contact us. *If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by the actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $250. Charges for loss of use or revenue due to the actions of the client or any passenger may also apply. *Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client. *For airport, rail or cruise ship arrivals, Enrapture Limousine offers a 30-minute grace period from the updated arrival time. Thereafter, wait time will be charged at $15 for each additional 10-minute period. For all other transfers and services, a 10-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10-minute period. *Extra stops are charged a minimum $15 per “en-route” stop and include a maximum 10-minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments. Stops that are “out of route” are a minimum $25 added to the base rate. *Generally, Enrapture Limousine accepts new reservations, changes and cancellations by e-mail ([email protected]
) With adequate notice (please see our cancelation and refund policy). Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at 604-557-8014. Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their shift schedule. Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock. So, for shorter notice requests, always send those requests to [email protected]
, not individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact our office by phone 604-557-8014 or e-mail [email protected]
right away for your request to be processed. We cannot guarantee cancellations, changes or new reservations unless sent to [email protected]
with adequate notice (please see our cancelation and refund policy). You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away. NOTE: Our main number 604-557-8014 is text-enabled. You may reach out to us by text if it is more convenient. Always be sure we confirm receipt of your message and update your confirmation or cancellation via email. *If you do not see your chauffeur on your service date and time, please call our office immediately at 604-557-8014 or to avoid the full charge “no-show” fee. Again, to avoid no-show charges, please call or text us at 604-557-8014. The dispatcher will immediately direct your chauffeur to you. *Enrapture Limousine provides an hourly rate for some services based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.